Website Terms and Conditions

Last Updated: 27 May 2026

Welcome to ClarifaiOnline.co.za, operated by Tridev (Pty) Ltd trading as Mere-Ridge Pharmacy (“Mere-Ridge Pharmacy”, “Clarifai Online”, “we”, “our”, or “us”).

These Website Terms and Conditions govern your access to and use of the ClarifaiOnline.co.za website, online pharmacy services, ecommerce functionality, digital healthcare services, and related products and services made available through this platform.

By accessing this website, creating an account, placing an order, submitting information, or using any services available through this website, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must discontinue use of the website and services.

1. Company and Pharmacy Information

Registered Company: Tridev (Pty) Ltd

Trading As: Mere-Ridge Pharmacy

Website: ClarifaiOnline.co.za

Physical Address:
99 Buldana Road
Merebank
Durban
KwaZulu-Natal
4052
South Africa

Landline: 031 015 5554
WhatsApp: 062 557 4089
Email: info@clarifaihealthpharmacy.co.za

Responsible Pharmacist: Mr Vikesh Singh
Pharmacy Practice Number: P18675
Pharmacist Practice Number: 0927503

2. Regulatory Compliance

Mere-Ridge Pharmacy operates in accordance with applicable South African laws and healthcare regulations, including but not limited to:

• the Medicines and Related Substances Act;
• the Pharmacy Act;
• the Consumer Protection Act (“CPA”);
• the Electronic Communications and Transactions Act (“ECTA”);
• the Protection of Personal Information Act (“POPIA”);
• and all applicable healthcare, pharmacy, and ecommerce regulations.

All pharmacy services remain subject to professional obligations, legal requirements, and applicable regulatory standards.

3. Use of Website

3.1 Permitted Use

This website is provided for lawful personal, informational, ecommerce, and healthcare-related purposes only.

You agree not to:

• use the website unlawfully or fraudulently;
• interfere with website functionality or security;
• attempt unauthorised access to systems or data;
• upload malicious software or harmful code;
• misuse promotions, pricing, or ordering systems;
• impersonate another individual or entity;
• or use the website in a manner that may disrupt services or operations.

3.2 Website Suspension or Restriction

Mere-Ridge Pharmacy reserves the right to suspend, restrict, or terminate access to the website or services where misuse, suspected fraud, unlawful activity, abuse, or security concerns are identified.

4. Medical and Healthcare Disclaimer

4.1 Informational Content

Information provided on this website is intended for general informational purposes only and does not replace professional medical advice, diagnosis, or treatment.

4.2 Professional Consultation

You should always consult a registered healthcare professional before:

• starting or stopping medication;
• changing dosage;
• making treatment decisions;
• or acting on healthcare-related information obtained from this website.

4.3 Medical Emergencies

This website and its services are not intended for emergency medical situations.

In a medical emergency, contact emergency medical services or seek immediate professional medical care.

5. Pharmacy Services and Prescriptions

5.1 Prescription Medicines

Prescription-only medicines will only be dispensed upon receipt and verification of a valid prescription issued by a registered healthcare practitioner.

5.2 Verification Rights

Mere-Ridge Pharmacy reserves the right to:

• verify prescriptions;
• contact prescribing practitioners where required;
• request additional documentation or information;
• delay dispensing pending verification;
• or refuse dispensing where prescriptions are invalid, expired, incomplete, altered, unlawful, or clinically inappropriate.

5.3 Clinical Oversight

Certain medicines, healthcare products, or services may require pharmacist review or additional clinical assessment before approval, processing, or dispatch.

5.4 Regulatory Restrictions

Certain medicines or regulated healthcare products may:

• not be available for online purchase;
• require additional legal or identity verification;
• require prescription validation;
• or be subject to additional dispensing restrictions under applicable law.

6. Customer Accounts

6.1 Account Responsibility

Customers are responsible for:

• maintaining the confidentiality of account credentials;
• ensuring information provided is accurate and current;
• and restricting unauthorised access to their account.

6.2 Unauthorised Access

You must notify Mere-Ridge Pharmacy immediately if you suspect unauthorised account access, misuse, or suspicious activity.

7. Product Information and Availability

7.1 Product Information

Mere-Ridge Pharmacy makes reasonable efforts to ensure that product descriptions, pricing, stock availability, images, and specifications are accurate and current.

However, errors or inaccuracies may occasionally occur.

7.2 Product Availability

Products displayed on the website remain subject to:

• stock availability;
• supplier availability;
• regulatory approval;
• and clinical appropriateness where applicable.

7.3 Product Images

Product images are provided for illustrative purposes only and packaging or presentation may vary from time to time.

8. Pricing

8.1 Currency

All prices displayed on the website are in South African Rand (ZAR) unless otherwise stated.

8.2 Pricing Changes

Prices may change without prior notice.

8.3 Pricing Errors

Where pricing or product information errors occur, Mere-Ridge Pharmacy reserves the right to:

• correct errors;
• cancel affected orders;
• or issue refunds where appropriate.

Customers will be notified where reasonably possible.

9. Online Orders

9.1 Order Acceptance

Submission of an order does not constitute acceptance of the order.

An order shall only be deemed accepted once:

• payment has been successfully authorised and verified;
• prescriptions and compliance requirements have been validated where applicable;
• and Mere-Ridge Pharmacy confirms processing of the order.

9.2 Order Refusal or Cancellation

Mere-Ridge Pharmacy reserves the right to refuse, limit, delay, or cancel orders where:

• stock is unavailable;
• pricing errors occurred;
• fraud or suspicious activity is suspected;
• legal or regulatory requirements are not met;
• or prescription verification requirements are not satisfied.

10. Payments

10.1 Payment Methods

Payments may be made using approved payment methods available through the website.

10.2 Payment Gateways

Electronic payment transactions are processed through secure third-party payment gateway providers.

Mere-Ridge Pharmacy does not store full card or banking details on its systems.

10.3 Payment Verification

Orders will only be processed once payment authorisation and verification procedures have been successfully completed.

10.4 Fraud Prevention

Mere-Ridge Pharmacy reserves the right to verify customer identity, request additional information, suspend orders pending investigation, or cancel transactions suspected of fraud or abuse.

10.5 Chargebacks and Payment Disputes

Where chargebacks, reversals, or payment disputes occur, Mere-Ridge Pharmacy reserves the right to:

• suspend accounts;
• delay future orders;
• recover outstanding amounts;
• and report suspected fraudulent activity where appropriate.

11. Delivery and Collection

Delivery and collection of products are governed by the Mere-Ridge Pharmacy Delivery & Collection Policy, which forms part of these Terms and Conditions.

12. Returns and Refunds

Returns and refunds are governed by the Mere-Ridge Pharmacy Refunds & Returns Policy, which forms part of these Terms and Conditions.

13. Promotions and Discounts

Promotions, specials, discount codes, vouchers, and offers are governed by the Mere-Ridge Pharmacy Promotions & Discounts Policy.

Mere-Ridge Pharmacy reserves the right to amend, limit, withdraw, or refuse promotions where misuse, abuse, or technical errors are identified.

14. Privacy and POPIA

Mere-Ridge Pharmacy processes personal information in accordance with POPIA and applicable healthcare confidentiality obligations.

Use of this website is also governed by the Mere-Ridge Pharmacy Privacy Policy.

15. Electronic Communications

By using this website or communicating electronically with Mere-Ridge Pharmacy, you consent to receiving electronic communications including:

• order confirmations;
• payment notifications;
• delivery updates;
• invoices;
• account communications;
• and healthcare-related communications where applicable.

16. Intellectual Property

All website content including text, graphics, branding, logos, layouts, software, and product content remains the property of Tridev (Pty) Ltd, Mere-Ridge Pharmacy, or its licensors.

No content may be copied, reproduced, distributed, or used without prior written consent.

17. Limitation of Liability

To the fullest extent permitted by law, Mere-Ridge Pharmacy shall not be liable for:

• indirect or consequential losses;
• loss of profits or revenue;
• data loss;
• service interruptions;
• website downtime;
• misuse of products;
• or delays caused by third-party service providers.

Nothing in these Terms excludes liability where prohibited by South African law.

18. Third-Party Services and Links

This website may contain links to third-party websites, payment systems, or external services.

Mere-Ridge Pharmacy is not responsible for:

• third-party content;
• external systems;
• payment gateway providers;
• courier services;
• or third-party privacy practices.

Use of third-party services remains at your own risk.

19. Website Availability

Mere-Ridge Pharmacy does not guarantee uninterrupted website availability.

Access may occasionally be affected by maintenance, updates, technical issues, or circumstances beyond reasonable control.

20. Amendments to Terms

Mere-Ridge Pharmacy reserves the right to amend these Terms and Conditions at any time.

Updated Terms become effective upon publication on the website.

Continued use of the website constitutes acceptance of amended Terms.

21. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of South African courts.

22. Contact Information

For queries relating to these Terms and Conditions, please contact:

Tridev (Pty) Ltd trading as Mere-Ridge Pharmacy
99 Buldana Road
Merebank
Durban
KwaZulu-Natal
4052
South Africa

Landline: 031 015 5554
WhatsApp: 062 557 4089
Email: info@clarifaihealthpharmacy.co.za