Delivery & Collection Policy

Last Updated: 27 May 2026

This Delivery & Collection Policy forms part of the ClarifaiOnline.co.za Website Terms and Conditions.

ClarifaiOnline.co.za is operated by Tridev (Pty) Ltd trading as Mere-Ridge Pharmacy (“Mere-Ridge Pharmacy”, “Clarifai Online”, “we”, “our”, or “us”).

By placing an order with Mere-Ridge Pharmacy, you acknowledge and agree to this Delivery & Collection Policy.

1. Delivery Services

Mere-Ridge Pharmacy provides delivery services for eligible products within selected delivery areas in South Africa.

Delivery availability may vary depending on:

• delivery location;
• product type;
• regulatory requirements;
• courier availability;
• and operational considerations.

Certain medicines, healthcare products, or regulated items may not qualify for standard delivery services.

2. Delivery Processing

Orders will only be processed once:

• payment has been successfully authorised and verified;
• prescriptions have been validated where applicable;
• required clinical or pharmacist reviews have been completed;
• and products are confirmed as available for fulfilment.

Mere-Ridge Pharmacy reserves the right to delay or suspend dispatch pending verification or regulatory compliance checks.

3. Delivery Timeframes

Estimated delivery timelines are provided for convenience only and are not guaranteed.

Delivery times may be affected by:

• courier delays;
• weather conditions;
• public holidays;
• high order volumes;
• stock availability;
• remote delivery locations;
• or regulatory verification requirements.

Mere-Ridge Pharmacy shall not be liable for delays caused by third-party courier providers or circumstances beyond reasonable control.

4. Delivery Address Requirements

Customers are responsible for ensuring that:

• delivery information is accurate and complete;
• contact details are correct;
• someone authorised is available to receive the order where required;
• and any applicable delivery instructions are provided.

Mere-Ridge Pharmacy shall not be responsible for failed deliveries, losses, or delays resulting from incorrect or incomplete delivery information.

5. Delivery of Medicines and Regulated Products

Certain medicines or regulated healthcare products may require:

• identity verification;
• signature upon delivery;
• proof of prescription;
• or direct receipt by the patient or authorised representative.

Mere-Ridge Pharmacy reserves the right to withhold delivery where legal or professional obligations require additional verification.

6. Temperature-Sensitive Products

Certain healthcare products, medicines, nutritional products, or medical consumables may require temperature-controlled storage or transport.

Customers are responsible for ensuring that temperature-sensitive products are appropriately received and stored immediately upon delivery.

Mere-Ridge Pharmacy shall not be responsible for product deterioration caused by delays in acceptance, improper storage after delivery, or customer negligence.

7. Risk and Ownership

Risk in products passes to the customer upon:

• successful delivery;
• collection;
• or acceptance by an authorised recipient.

Ownership of products remains subject to full payment clearance where applicable.

8. Delivery Fees

Delivery fees, courier charges, and related service costs will be displayed during checkout where applicable.

Delivery fees may vary based on:

• delivery location;
• product category;
• order size;
• special handling requirements;
• or courier service selection.

Mere-Ridge Pharmacy reserves the right to amend delivery pricing without prior notice.

9. Failed Deliveries

If delivery cannot be completed due to:

• recipient unavailability;
• incorrect delivery details;
• refusal to provide required verification;
• or unsafe delivery conditions;

the order may be:

• returned to the pharmacy;
• subject to additional delivery charges;
• delayed pending further instructions;
• or cancelled where permitted by law.

10. Collection Orders

Customers selecting collection may be required to provide:

• proof of purchase;
• identification;
• valid prescriptions where applicable;
• or other verification required by law or pharmacy policy.

Mere-Ridge Pharmacy reserves the right to refuse collection where verification requirements are not satisfied.

11. Uncollected Orders

Orders not collected within a reasonable period may:

• be cancelled;
• be returned to stock where legally permissible;
• or be subject to restocking or administrative charges where applicable.

Certain medicines or regulated products may not be eligible for return to stock once prepared or dispensed.

12. Delivery Restrictions

Mere-Ridge Pharmacy reserves the right to restrict or refuse delivery of certain products where:

• required by law;
• delivery risks are identified;
• prescription or clinical requirements are not met;
• or operational limitations apply.

13. Contact Information

For delivery or collection-related queries, please contact:

Tridev (Pty) Ltd trading as Mere-Ridge Pharmacy
99 Buldana Road
Merebank
Durban
KwaZulu-Natal
4052
South Africa

Landline: 031 015 5554
WhatsApp: 062 557 4089
Email: info@clarifaihealth.co.za