PAIA Manual

Prepared in terms of Section 51 of the Promotion of Access to Information Act, 2000 (“PAIA”)

Last Updated: 27 May 2026

This PAIA Manual has been prepared in accordance with the Promotion of Access to Information Act, 2000 (“PAIA”) and the Protection of Personal Information Act, 2013 (“POPIA”).

This Manual applies to:

Tridev (Pty) Ltd trading as Mere-Ridge Pharmacy
Operating ClarifaiOnline.co.za

1. Introduction

The Promotion of Access to Information Act, 2000 (“PAIA”) gives effect to the constitutional right of access to information held by private and public bodies where such information is required for the exercise or protection of rights.

This Manual provides information regarding:

• the records held by Mere-Ridge Pharmacy;
• the categories of personal information processed;
• how requests for access to records may be submitted;
• and how Mere-Ridge Pharmacy complies with applicable information and privacy legislation.

2. Company Information

Registered Company: Tridev (Pty) Ltd

Trading As: Mere-Ridge Pharmacy

Website: ClarifaiOnline.co.za

Physical Address:
99 Buldana Road
Merebank
Durban
KwaZulu-Natal
4052
South Africa

Telephone: 031 015 5554
WhatsApp: 062 557 4089
Email: info@clarifaihealth.co.za

3. Information Officer

The Information Officer responsible for PAIA and POPIA compliance may be contacted using the details below:

Information Officer: Mere-Ridge Pharmacy Management
Email: info@clarifaihealth.co.za

4. Applicable Legislation

Mere-Ridge Pharmacy conducts business in accordance with applicable South African legislation, including but not limited to:

• Promotion of Access to Information Act, 2000 (“PAIA”);
• Protection of Personal Information Act, 2013 (“POPIA”);
• Medicines and Related Substances Act;
• Pharmacy Act;
• Consumer Protection Act;
• Electronic Communications and Transactions Act;
• National Health Act;
• and applicable healthcare and pharmacy regulations.

5. Categories of Records Held

Mere-Ridge Pharmacy may hold records including, but not limited to:

• company registration records;
• financial and accounting records;
• taxation records;
• customer records;
• prescription and dispensing records;
• medical aid and payment records;
• supplier and service provider records;
• employment and human resources records;
• website and ecommerce records;
• electronic communications;
• marketing and promotional records;
• security and access logs;
• and records required for legal or regulatory compliance.

6. Categories of Personal Information Processed

Mere-Ridge Pharmacy may process personal information including:

• names and contact details;
• identity and verification information;
• delivery and billing information;
• medical aid information;
• prescription and healthcare-related information;
• payment and transaction information;
• website usage information;
• customer communications;
• and other information reasonably required for pharmacy, healthcare, ecommerce, and operational purposes.

7. Purpose of Processing Personal Information

Personal information may be processed for purposes including:

• dispensing medicines and healthcare products;
• processing ecommerce transactions;
• delivery and collection coordination;
• medical aid submissions;
• customer support and communication;
• fraud prevention and security;
• legal and regulatory compliance;
• website administration;
• and operational management.

8. Recipients of Personal Information

Personal information may be shared with authorised third parties where reasonably necessary, including:

• payment gateway providers;
• courier and logistics providers;
• medical aid administrators;
• registered healthcare professionals;
• technology and hosting providers;
• professional advisers;
• regulatory authorities where legally required;
• and service providers acting on behalf of Mere-Ridge Pharmacy.

9. Information Security Measures

Mere-Ridge Pharmacy implements reasonable technical and organisational security measures designed to protect personal information against:

• unauthorised access;
• loss;
• misuse;
• destruction;
• disclosure;
• or alteration.

Reasonable safeguards are maintained to support confidentiality, integrity, and security of information processed by the organisation.

10. Requests for Access to Records

Requests for access to records held by Mere-Ridge Pharmacy must be submitted in writing and must contain sufficient detail to enable identification of:

• the requested record;
• the requester;
• the rights sought to be exercised or protected;
• and the reason access is required.

Mere-Ridge Pharmacy may request proof of identity before processing requests.

11. Grounds for Refusal of Access

Access to records may be refused where permitted under PAIA, including where disclosure:

• would involve unreasonable disclosure of personal information;
• would breach confidentiality obligations;
• would compromise healthcare confidentiality;
• would reveal commercially sensitive information;
• would compromise security measures;
• or is otherwise protected under applicable law.

12. Availability of this Manual

This Manual is available:

• on the ClarifaiOnline.co.za website;
• upon request from Mere-Ridge Pharmacy;
• and in accordance with applicable PAIA requirements.

13. Amendments to this Manual

Mere-Ridge Pharmacy reserves the right to amend this PAIA Manual from time to time.

Updated versions will be published on the website and become effective upon publication.

14. Contact Information

For PAIA or POPIA-related queries, requests, or concerns, please contact:

Tridev (Pty) Ltd trading as Mere-Ridge Pharmacy
99 Buldana Road
Merebank
Durban
KwaZulu-Natal
4052
South Africa

Telephone: 031 015 5554
WhatsApp: 062 557 4089
Email: info@clarifaihealth.co.za