Promotions & Discounts Policy

Last Updated: 27 May 2026

This Promotions & Discounts Policy forms part of the ClarifaiOnline.co.za Website Terms and Conditions.

ClarifaiOnline.co.za is operated by Tridev (Pty) Ltd trading as Mere-Ridge Pharmacy (“Mere-Ridge Pharmacy”, “Clarifai Online”, “we”, “our”, or “us”).

By participating in any promotion, special offer, discount campaign, voucher programme, or promotional activity offered by Mere-Ridge Pharmacy, you acknowledge and agree to this Promotions & Discounts Policy.

1. General Promotions Policy

Mere-Ridge Pharmacy may offer promotions, discounts, specials, vouchers, coupon codes, bundled offers, loyalty incentives, or limited-time campaigns from time to time.

All promotions:

• remain subject to availability;
• may be limited in duration;
• may apply only to selected products or categories;
• and may be amended or withdrawn without prior notice.

2. Promotional Eligibility

Promotions may:

• be restricted to specific customers, accounts, regions, or order types;
• require minimum spend thresholds;
• exclude certain regulated medicines or healthcare products;
• exclude delivery or service fees;
• or be subject to additional campaign-specific conditions.

Mere-Ridge Pharmacy reserves the right to determine eligibility for promotional participation.

3. Discount Codes and Vouchers

Discount codes, vouchers, and promotional coupons:

• must be applied during checkout where applicable;
• may only be used once unless otherwise stated;
• may have expiry dates;
• may not be transferred, resold, or exchanged for cash;
• and may not be combined with other promotions unless expressly permitted.

Unused, expired, or incorrectly applied discount codes may not be retrospectively applied once an order has been completed.

4. Promotional Pricing

Promotional pricing applies only during the advertised promotional period.

Once a promotion ends, standard pricing may automatically apply.

Mere-Ridge Pharmacy reserves the right to:

• correct pricing errors;
• cancel affected orders;
• or amend promotional pricing where technical or administrative errors occurred.

5. Excluded Products

Certain products may be excluded from promotions, discounts, vouchers, or special offers due to:

• regulatory restrictions;
• manufacturer limitations;
• medical or pharmacy compliance requirements;
• supplier conditions;
• or operational considerations.

Mere-Ridge Pharmacy reserves the right to determine which products qualify for promotions.

6. Promotional Abuse and Fraud Prevention

Mere-Ridge Pharmacy reserves the right to suspend, cancel, refuse, or reverse promotions where:

• fraudulent activity is suspected;
• discount systems are abused;
• multiple accounts are used improperly;
• technical exploitation occurs;
• orders are placed for resale purposes contrary to promotional intent;
• or conduct is inconsistent with fair promotional use.

Mere-Ridge Pharmacy may cancel affected orders or remove promotional benefits where misuse is identified.

7. Stock Availability

All promotions and discounted products remain subject to available stock.

Mere-Ridge Pharmacy does not guarantee product availability during promotional periods.

Promotional products may sell out without prior notice.

8. Returns of Promotional Products

Returns of products purchased during promotions remain subject to the Mere-Ridge Pharmacy Refunds & Returns Policy.

Where promotional products are returned:

• refund values may be adjusted to reflect promotional pricing;
• associated discounts or bundled pricing may be reversed;
• and promotional benefits linked to the returned product may be forfeited.

9. Loyalty and Rewards Programmes

Where loyalty, rewards, cashback, or member programmes are introduced, additional programme-specific terms and conditions may apply.

Mere-Ridge Pharmacy reserves the right to amend or discontinue loyalty programmes at any time.

10. Advertising and Promotional Errors

While reasonable efforts are made to ensure accurate advertising and promotional information, errors may occasionally occur.

Mere-Ridge Pharmacy reserves the right to:

• correct promotional errors;
• withdraw inaccurate promotions;
• cancel affected orders;
• or amend campaign details where necessary.

Mere-Ridge Pharmacy shall not be obligated to honour incorrect pricing, advertising, or promotional errors where permitted by law.

11. Consumer Rights

Nothing in this Promotions & Discounts Policy limits or excludes any rights available to consumers under applicable South African consumer protection legislation.

12. Amendments to this Policy

Mere-Ridge Pharmacy reserves the right to amend this Promotions & Discounts Policy at any time.

Updated versions will be published on the website and become effective upon publication.

13. Contact Information

For promotion or discount-related queries, please contact:

Tridev (Pty) Ltd trading as Mere-Ridge Pharmacy
99 Buldana Road
Merebank
Durban
KwaZulu-Natal
4052
South Africa

Landline: 031 015 5554
WhatsApp: 062 557 4089
Email: info@clarifaihealth.co.za